Practical Actions in the Current Situation
Performing better means responding adequately to what is necessary in the current situation.
A new bank employee hears that clients often try fruitlessly to contact their account manager. She informs her manager. The manager immediately gathers everybody to investigate how this can be solved. A brainstorm session that same afternoon results in new arrangements to which everybody commits themselves.
Apollo13 consultants teach you what practical actions in the current situation means.